We take responsibility for application management of all eCommerce and PIM solutions we have developed together with our customers. A management agreement ensures that you have a dedicated project manager, and a dedicated team from PearlConvert who knows your solution in depth from the development phase, and who will now be responsible for the management going forward.
You also have access to a responsive support department which, depending on the level of the service agreement, has a guaranteed response time and handling of critical inquiries in less than 1 hour, 24/7-365. This department works dedicatedly to answer user questions, prevent potential errors, correct errors, upgrade the platform and ensure that you have a stable solution over time.
We use acknowledged external server services such as Amazon AWS, Digital Ocean and Adobe Commerce Cloud which ensure a high degree of stability, security and scalability for our customers. We use several tools for monitoring, logging, security and diagnostics that help us to both prevent potential errors and ensure quick clarification.
When we launch a new project, it is one of many important milestones in what is a longer collaboration with continuous further development and optimization.
Your project manager will continue to be your primary point of contact for all planned development tasks going forward and you have access to a dedicated interdisciplinary team that includes, among other things, a UX designer, solution architect, eCommerce advisors and developers.
